Messaging

How to start a direct chat

With the Call.com app, you can chat with the Call.com users for free or send an SMS to non-Call.com users from your additional Call.com number

1. Open your Call.com app

2. Navigate to Contacts -> select a person you want to message

3. If you are sending a message to the Call.com user, you will have both options: to start a free Call.com chat (the green message button) or to send a regular SMS (the blue message button)

Note:  to send  SMS, you need to have a virtual Call.com number and credits.

4. If you want to send a message to a non-Call.com user, you will have only the option to send SMS by using your virtual Call.com number

Tips:

1. To send voice recordings or attachments, tap the Plus button next to the text input

2. Select one of the options

3. You can also send a voice message by clicking the Microphone button

How to start a group chat

Group chats are commonly used by friends and families to keep in touch with each other, share photos and videos, etc. Teams and businesses usually coordinate their work, answer questions and share ideas. The Call.com app has many features that make communication in groups easy no matter their purpose.

Note: the maximum number of group chat participants is 20. Group chats can be used only between the Call.com users

1. Open your Call.com app

2. Navigate to Chats -> tap the Create new chat button

3. Tap the Start a group chat button

4. You can use the Search field to quickly find your contacts or scroll and select contacts from the list. Tap the Start a group chat button

5.  You can also send a group SMS to contacts using your virtual Call.com number

Who can I message for free?

You can send free messages, voice message, files and have group chats with any other Call.com users. Your free Contacts are  displayed with the Call.com icon in the app. You can invite your contacts to Call.com from the app.

Why should I send an SMS from Call.com?

Call.com SMS are cheaper than regular SMS, especially for international texts. You can send Call.com SMS to any type of phone, anywhere in the world. You can also send and receive SMS from your additional Call.com numbers.

I have issues with sending/receiving messages

There could be several reasons why you are unable to send or receive a message through Call.com:

  • To use Call.com, your device needs to be connected to the internet. Just make sure you're connected through Wi-Fi or mobile data and you're good to go!
  • It appears that you have not added any contacts yet. You can invite them to Call.com so that you can text them for free. This is an excellent method to stay connected without any additional expenses. To ensure that you can message someone using Call.com, check if they have the app installed. If they do, you will notice the Call.com icon next to their profile.
  • In order to send SMS to non-Call.com users, you need to purchase Call.com credit as it incurs charges. You can easily purchase credit either through our website or within the app.
  • When sending a message to someone who is not using the Call.com app, make sure that the recipient's phone number is accurate and in the international format.

How to delete chats

1. Open your Call.com app

2. Select the chat you need to delete

3. Click the More options button and select one of the options. Archiving the chat means that this conversation will be temporarily hidden from your list of chats. If you later send a message to this contact, the whole chat story will be back. If you want completely delete the chat history, select the Delete option